Citizen Request Portal

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New Online Citizen Request Portal

The City of Palos Verdes Estates has launched a new online portal to make it easier for residents to report non-emergency concerns, request City services, upload photos, and track requests online.

A New and Easier Way to Request City Services

The Citizen Request Portal provides a convenient way to communicate non-emergency service needs directly to the appropriate City department while improving transparency and response tracking.

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Submit Anytime Submit non-emergency requests online 24/7
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Add Photos Upload photos and provide details
Track Progress Track the status of your request online

What Can Be Submitted Through the Portal?

Residents may use the portal to report or request assistance with non-emergency issues such as:

Trees, landscaping, & open space
Potholes
Streets and Sidewalks
Graffiti
Signs
Trash, Litter, and Illegal Dumping
Code enforcement
Animal concerns
Traffic safety concerns

Residents may also upload photos and track the status of requests online.

How It Works

1
Submit a Request

Use the online portal to describe the issue, provide a location, and upload photos if available.

2
City Review

City staff review the request and route it to the appropriate department for follow-up.

3
Track Progress

Track progress and status updates online through the Citizen Request Portal.

Ready to Submit a Request?

Use the Citizen Request Portal to report non-emergency concerns, request City services, upload photos, and track request status online.

Submit a Request


For emergencies or urgent public safety concerns, call 9-1-1.

Not for Emergencies

This portal is not monitored in real time and should not be used for emergencies or situations requiring an immediate response.

Emergency: 9-1-1
Non-Emergency Dispatch: 310-378-4211

Call Instead For

  • Public safety hazards
  • Blocked roadways
  • Downed power lines
  • Flooding
  • Suspicious activity
  • After-hours urgent issues

Helpful Information to Include

  • Exact address or location
  • Description of the issue
  • Photos, if available
  • Your contact information for follow-up